Halo Wholesale

WHOLESALE: TERMS + POLICIES + PRICING

We're so glad that you are interested in becoming a stockist! Please read our terms and policies carefully before placing your order or email us at halocandleco7@gmail.com for more information. We would be more than happy to answer any questions or send along our line-sheet. We love creating handcrafted products for our customers. Since we handcraft all of our products there can be variations in our products, and it can take up to 10 days to create.

THE IMPORTANT STUFF

Here's a quick list of the things you really need to know:

  • MOQ is currently $100
  • Our turnaround is about 7-10 business days.
  • Please contact us first to open a wholesale account.
  • Read below for the entire list of wholesale policies

BECOMING A RETAILER

To open a wholesale account, please fill out our wholesale application at the top of the menu. We will email you back when approved, in 1-2 business days. Then you will log into your account and begin shopping.

PAYMENT All orders must be paid in full before orders can be processed and shipped unless other payment terms or arrangements have been approved. Net 30 terms can be honored with prior arrangements.

SUGGESTED RETAIL PRICING

We recommend following the MSRP listed in our most current Wholesale GuIde Halo Candle Co. and its stockists may from time-to-time run specials throughout the year or during holiday seasons and we encourage our stockists to help promote the Halo Candle Co. brand. However, please note that we strictly enforce a 20% Minimum Advertised Price (MAP) for any temporary sales or specials to help protect the integrity of the line and brand. Retail pricing has recently been updated to reflect the following MSRP, please see our website for up to date pricing.

CUSTOM ITEMS

If you are in the market for custom orders, please let us know. We would be happy to work with you on this. Please note, custom orders may take longer than the expected fulfillment timeline due to their custom nature. We do offer custom scents with custom labels. Email us at halocandleco7@gmail.com 

SHIPPING 

Shipping costs will be charged to your account at the time of order using the billing information provided on your account. You will receive an invoice at this time reflecting the shipping costs. Our shipping cost are available at time of checkout: Free shipping on orders over $300, Flat rate Shipping is $15, and local delivery fee of $10. You will be provided with a tracking number when your order ships. Please notify us if you would like to pay for expedited shipping. Halo Candle Co. is not responsible for any carrier delays. 

TURNAROUND TIME Once payment has been submitted, please allow about 7-10 days for your order to be processed, packaged, and shipped. Our products are made to order.

CANCELLATIONS + RETURNS + EXCHANGES

We request that all cancellations or changes to orders be submitted via email within 24 hours of placing the order. Cancellations or changes to an order will incur a 10% restocking fee. Returns are accepted for unused, unopened products in their original packaging. Returns or exchanges must be returned within one week of receiving your order. Any refunds due will be issued once we receive the returned item(s). Please note that shipping fees are non-refundable. Used, opened, and/or final sale items cannot be returned or exchanged.

COMMENTS + QUESTIONS If you have any questions regarding our Wholesale process, or if there is anything we can do to make your ordering experience easier, please do not hesitate to let us know via email at halocandleco7@gmail.com

Account Status: Accounts can be closed at any time at the sole discretion of the corporate office with, or without cause. ALL accounts will be closed after 18 months of inactivity. To re-establish a closed account, all retailers must go through the new account approval process; complete dealer application, updated state tax certificate, and a minimum opening order will be required.