Terms of service

Terms of Service

Halo Candle Co.

Welcome to Halo Candle Co.! These Terms of Service govern your use of our website, https://halocandleco.com, and purchases made through our online store.

By accessing our website or purchasing our products, you agree to these Terms of Service and the policies referenced below. Please review them carefully.

1. About Halo Candle Co.

Halo Candle Co. is a small, independently operated home fragrance business based in Longview, Texas, United States.

We specialize in handcrafted candles, wax melts, room sprays, diffusers, laundry fragrance products, personalized gifts, and related home fragrance products.

We sell directly to customers through our online store and also offer wholesale, private-label, and custom gifting services. We do not operate a public walk-in retail storefront.

Our online store is powered by Shopify, which provides the e-commerce platform used to process online purchases.

2. Website Use and Eligibility

By using this website, you agree to provide accurate information when placing an order or creating an account.

You must be at least the age of majority in your jurisdiction, or have the permission and supervision of a parent or legal guardian, to make purchases through our website.

You agree not to use our website for unlawful activities, interfere with its operation, or attempt unauthorized access to customer accounts or website systems.

We reserve the right to restrict access to our website when necessary to protect our business, customers, or systems, subject to applicable law.

3. Products and Descriptions

At Halo Candle Co., we take pride in creating quality, handcrafted home fragrance products.

We strive to provide accurate product descriptions, images, pricing, sizes, fragrance information, and availability.

Because many of our products are handcrafted in small batches, minor variations in appearance, color, or finish may occur.

Fragrance preferences and scent perception are subjective. Individual experiences may vary.

Customers should follow all safety instructions, warning labels, and recommended product-use guidelines included with their purchases.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can address the issue according to our Refund Policy and applicable law.

4. Orders and Order Acceptance

After placing an order, you will receive an order confirmation at the email address provided during checkout.

We reserve the right to review, decline, or cancel orders when necessary, including in cases involving suspected fraud, incorrect pricing, unavailable inventory, or inaccurate order information.

If an order is canceled after payment has been collected, we will issue a refund for the canceled items to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Product prices, discounts, promotions, and availability may change without notice. Price changes will not retroactively affect completed purchases.

Applicable taxes and shipping charges are calculated or displayed during checkout.

Payments are securely processed through the payment options available on our Shopify-powered website.

We do not intentionally collect or store complete payment card information directly through our customer service channels.

6. Shipping and Delivery

Halo Candle Co. ships eligible orders to customers within the United States.

Our current standard retail shipping terms include:

$6 flat-rate domestic shipping.
Free standard domestic shipping on qualifying retail orders of $75 or more.
Typical order processing of 1–3 business days, excluding weekends and holidays.

Delivery estimates are not guarantees. Carrier delays, holidays, weather events, and circumstances outside our control may affect arrival dates.

Wholesale, custom, and specially arranged orders may have different shipping terms.

For complete information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

We want customers to be satisfied with their Halo Candle Co. purchases.

Eligible retail purchases may be returned within 14 days of delivery, subject to the conditions listed in our Refund Policy.

Returned products generally must be unused, unburned, in their original packaging, and accompanied by proof of purchase.

For hygiene, safety, and personalization reasons, certain opened, used, customized, or otherwise excluded products may not be eligible for return unless damaged, defective, or incorrectly supplied, or unless otherwise required by law.

Customers are generally responsible for return shipping unless an item arrived damaged, defective, or incorrect.

Please contact us before sending a return so we can provide instructions.

Review our complete Refund Policy for eligibility requirements, exclusions, and refund procedures.

Nothing in these Terms limits any consumer rights that cannot lawfully be waived.

8. Subscription Services

Halo Candle Co. offers optional recurring subscription programs through our Halo Scent Club.

Subscription products are clearly identified at purchase, and customers choose whether to enroll in an available subscription plan.

A regular one-time purchase does not automatically enroll a customer in a subscription.

Subscription charges, renewal frequency, included products, and applicable discounts are disclosed as part of the subscription purchase.

Customers may manage, change, or cancel subscriptions according to the terms shown at enrollment and through their customer subscription portal.

Canceling a subscription prevents future charges in accordance with the applicable billing cutoff; it does not automatically cancel an order already billed or fulfilled.

For further information, review our Subscription Cancellation Policy.

9. Wholesale, Private Label, and Custom Orders

Halo Candle Co. offers wholesale purchasing, private-label products, personalized candles, and custom gift orders.

These services may be subject to separate pricing, production timelines, minimum order quantities, approval requirements, and written agreements.

Specific wholesale or custom-order terms communicated and agreed upon for an order will apply in addition to these general website Terms of Service.

Custom and personalized products may have different cancellation and return conditions, which should be reviewed before placing an order.

10. Intellectual Property

All original website content, including Halo Candle Co. branding, product photography, text, graphics, and original designs, belongs to Halo Candle Co. or its respective rights holders.

Content may not be copied, reproduced, distributed, or used commercially without appropriate authorization.

Use of our website does not grant ownership of any intellectual property displayed on the site.

11. Customer Reviews and Submitted Content

Customers may have opportunities to submit reviews, feedback, or other content.

By submitting content, you confirm that you have the right to share it and that it does not infringe the rights of others or violate applicable laws.

You grant Halo Candle Co. a nonexclusive right to display and use content voluntarily submitted for publication in connection with our business, subject to applicable law and any additional terms presented when submitting it.

We reserve the right to remove fraudulent, abusive, unlawful, or otherwise inappropriate submitted content.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment processors, subscription providers, social media services, or other platforms.

These third parties operate under their own terms and privacy policies.

Halo Candle Co. is not responsible for the independent content, policies, or operations of websites and services outside our control, except where otherwise required by law.

13. Privacy and Customer Information

We respect the privacy of our customers and are committed to handling personal information responsibly.

Information collected through our website may include customer contact information, shipping details, order information, and other information necessary to process purchases and provide customer support.

Please review our Privacy Policy for details about data collection, use, disclosure, and customer privacy rights.

14. Website Availability and Errors

We work to maintain a secure, accurate, and functional online shopping experience.

However, we cannot guarantee uninterrupted website availability or that every technical error will be prevented.

If an incorrect price, description, or other material error affects an order, we will address the issue fairly and in accordance with applicable law, including offering a refund where appropriate.

15. Warranties and Limitation of Liability

Halo Candle Co. provides its products and website services subject to the descriptions, policies, and protections required by applicable law.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from website interruptions, third-party service failures, or misuse of products contrary to their instructions or warnings.

Nothing in these Terms excludes or limits liability or legal remedies that cannot lawfully be excluded or limited.

16. Changes to These Terms

We may revise these Terms of Service to reflect changes in our operations, website, services, or legal requirements.

Updated terms will be posted on this page. Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively alter the agreed terms of a completed order unless permitted by law.

17. Governing Law

These Terms of Service are governed by the applicable laws of the State of Texas and the United States, without limiting any mandatory consumer protections that apply to customers in other jurisdictions.