Frequently Asked Questions

Below are answers to common questions about Halo Candle Co. products, shipping, returns, wholesale, and custom gifting.

Where is Halo Candle Co. located?

Halo Candle Co. is based in Longview, Texas. We create small-batch home fragrance products including candles, wax melts, room sprays, diffusers, laundry care, and custom gifts.

How can I contact customer service?

You can email us at hello@halocandleco.com or call (903) 841-0815. We do our best to respond within 1 business day.

Are your products handmade?

Yes. Many Halo Candle Co. products are hand-poured, blended, labeled, or packed in small batches. This allows us to focus on quality, presentation, and a more personal customer experience.

How long does it take to process an order?

Retail orders are typically processed within 1–3 business days, excluding weekends and holidays. Custom, wholesale, made-to-order, or high-volume orders may require additional time.

How will I know when my order ships?

Once your order ships, you will receive a confirmation email with tracking information. Tracking may take up to 48 hours to update after the carrier scans the package.

What if my package arrives damaged?

Please email hello@halocandleco.com within 5 business days of delivery. Include your order number, photos of the damaged item, photos of the packaging, and a brief description so we can review the issue and help resolve it.

Do you accept returns?

Unused, non-custom items may be eligible for return within 14 days of delivery if they are in original condition and packaging. Custom label products, made-to-order items, and used home fragrance products are not eligible for return unless they arrive damaged or incorrect.

Can I choose my scent?

Most products are available in multiple scent options. Scent availability may vary by product line, season, and inventory.

Do you offer wholesale?

Yes. We offer wholesale options for boutiques, retailers, realtors, corporate gifting, and select private label projects. Wholesale availability, minimums, and processing times may vary by product type.

Do you offer custom labels?

Yes. We offer custom label options for realtor closing gifts, boutiques, events, new home gifts, corporate gifting, and private label orders. Custom options may vary by product type, order quantity, and timeline.

Are product photos exact?

We do our best to represent each product accurately. Because products may be handmade or photographed in different lighting, slight variations in color, wax appearance, label placement, or packaging may occur.

How should I use candles safely?

Always burn candles within sight, keep them away from children, pets, drafts, and flammable items, and follow the candle care instructions provided with your product.