Damages and issues:
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RETURN & REFUND POLICY
At Halo Candle Co., your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
RETURN ELIGIBILITY
Retail purchases may be returned within 14 days of delivery if they meet the following conditions:
• The item is unused and unburned.
• The item is in its original packaging.
• The item is in the same condition that it was received.
• Proof of purchase or your order number is provided.
Returns that do not meet these requirements may not be eligible for a refund.
HOW TO START A RETURN
To request a return, please email hello@halocandleco.com within 14 days of receiving your order.
Please include:
• Your order number
• Your name
• The reason for your return
Once your request has been reviewed, we will provide return instructions. Please do not send products back without first receiving return authorization from Halo Candle Co.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.
Original shipping charges are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery by emailing hello@halocandleco.com.
Please include photographs of the damaged product and packaging whenever possible so we can quickly evaluate the issue.
If approved, we will replace the item or issue a full refund at no additional cost to you.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged or defective:
• Used or burned candles
• Wax melts that have been used
• Opened room sprays
• Opened laundry detergent
• Opened scent boosters
• Opened car diffusers
• Personalized or custom-label products
• Gift cards
REFUNDS
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that your bank or credit card company may take several business days to process and post the refund.
EXCHANGES
We currently replace items only if they arrive damaged, defective, or if an incorrect product was shipped.
If you need a replacement, please contact us at hello.halocandleco.com.
QUESTIONS
If you have any questions regarding our Return & Refund Policy, please contact us.
Halo Candle Co.
Email: hello@halocandleco.com
Phone: 903-841-0815
Website: https://halocandleco.com
