Shipping policy

Shipping Policy

Halo Candle Co.

At Halo Candle Co., we take pride in carefully preparing and packaging every order. Our goal is to deliver your handcrafted home fragrance products safely and efficiently.

1. Order Processing

Standard retail orders are typically processed within 1–3 business days after your order is placed and payment is confirmed.

Wholesale orders typically require 7–10 business days for production, processing, and preparation before shipment.

Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping transit time.

During holidays, promotional events, or periods of high order volume, processing may take longer. We will communicate significant delays when possible.

2. Domestic Shipping Rates

We currently offer shipping within the United States.

Flat-rate retail shipping: $6 per order.
Free retail shipping: Available on qualifying retail orders of $75 or more.
Wholesale shipping: Separate wholesale shipping rates and applicable wholesale promotions apply.

Shipping charges and applicable discounts are displayed during checkout before completing your purchase.

Standard retail free shipping offers do not apply to wholesale orders unless otherwise specified.

3. Estimated Delivery Times

After shipment, estimated carrier transit time is generally 3–7 days, depending on your location and shipping carrier.

These estimates do not include order processing time.

Retail orders: 1–3 business days processing, plus estimated shipping transit.
Wholesale orders: 7–10 business days processing, plus estimated shipping transit.

Delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, holidays, and other circumstances beyond our control may affect delivery.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update.

If your package has not arrived by the estimated delivery date, please contact us at hello@halocandleco.com with your name and order number.

We will gladly help investigate the shipment.

5. Subscription Box Shipping

Halo Scent Club subscription boxes follow their designated monthly shipping schedule.

Subscription boxes are scheduled to ship on the 25th of each month, subject to weekends, holidays, and communicated adjustments.

Subscription billing and shipping schedules are provided as part of the subscription program.

6. Wholesale and Custom Orders

Wholesale orders generally require 7–10 business days for production and processing before shipment.

Larger wholesale orders, private-label projects, personalized products, and custom orders may require additional production time.

Wholesale shipping charges and eligibility for wholesale-specific shipping promotions are determined by the applicable wholesale ordering terms.

Customers will be notified of significant production or shipping delays whenever possible.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.