Shipping policy:
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, shipping within 5-10 days. Domestic Shipping Rates and Estimates We offer $9 flat rate shipping to the United States. There is free shipping for all orders $75 and over (does not apply to wholesale orders). Wholesale orders process 8-10 days due to hand poured process.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at halocandleco7@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We want all of our customers to be satisfied, so reach out to us at Halocandleco7@gmail with any concerns and we can work together to resolve it! In the event that your order arrives damaged in any way, please email us as soon as possible at Halocandleco7@gmail.com with your order number and a photo of the item’s condition.
